Refund Policy
At bloomly, we strive to provide high-quality products and excellent customer service. We understand that sometimes a product may not meet your expectations or you may change your mind. To ensure your satisfaction, we have formulated the following refund policy:
Returns
If you are not completely satisfied with your purchase, you can return the item within 30 days of delivery for a full refund. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it.
Please note that certain items, such as personalized or intimate goods, are exempt from being returned unless they are faulty or damaged upon arrival.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your bank or credit card issuer’s policies.
Shipping costs for returning items are the responsibility of the customer unless the item was received damaged or faulty. In such cases, we will cover the return shipping expenses.
Exchanges
If you wish to exchange a product for a different model or color, please contact our customer support team within 14 days of receiving your order. We will guide you through the exchange process and provide any necessary assistance.
If you have any questions or concerns regarding our refund policy, please feel free to reach out to our customer support team. We are here to assist you and ensure your satisfaction with our products.
Contact us
Tel: +1 9293930199
Email:faqs@bloomly.top
Address:90 Drymen Road, Glasgow, G61 2SY, UK